On November 13, I had the honor of providing a lecture on Cyberlaw to students at the Boston College Law School. Virtually, of course. I had been asked to talk about trends in Cyberlaw with a specific focus on issues related to intellectual property.
So what is Cyberlaw? Simply put, it is the “Rules of the Road” for the “information superhighway.” Cyber law is the law that governs rights, obligations and remedies of people and transactions conducted over global computer networks.
In a year that has seen hyperbolic growth in technology, commerce, and communications, this topic couldn’t be more timely. In order to frame the discussion, the scope featured a discussion of the Three Cs of Cyberlaw: Connections, Content and Commerce.
The Second part of the discussion centered around Commerce or issues related to Trademarks, marketing and branding, such as: Marketing/Advertising, Domain Names – Cyberpiracy prevention, Keyword Advertising and Social Advertising.
The third and final part of the discussion focused on Connections and Communications and issues related to Personal Data, Stalking, Harassment, Surveillance and Sovereignty, issues around Social Media Freedom of Speech v. Freedom of Reach, and the latest developments around Political speech online.
The lecture closed with a Q&A focused primarily on Navigating Law School and Professional Practice.
Widespread distribution of digital communications technology (phone, tablets, ultra-portable laptops, gaming devices) has changed the nature of marketing. However, medical practices and other healthcare providers are reluctant to use digital marketing techniques. While most industries move away from the distribution of massive, shotgun-style email and snail-mail campaigns and toward targeted, social media and demographic-driven efforts healthcare marketing is falling behind.
Digital marketing execs face many challenges getting the message and media mix right. Early adopters provide a look into the changing nature of marketing. From a pragmatic perspective, there are barriers to entry for digital healthcare marketing efforts (privacy, regulatory), the growing use of content marketing (native, branded), social marketing, and electronic marketing strategies (email marketing, online scheduling, etc.) in the healthcare field and customer-oriented services that can be a strategic use of the Internet for marketing to providers, patients and third-party service providers.
The evolution of healthcare marketing toward greater use of “native,” sharable and relevant content provides both obstacles and opportunities in acquisition and use of third-party media content.
Use of content marketing is increasing.
On average, 35% of all marketers use print magazines, but 47% of healthcare marketers use them. In print, 28% of marketers use print newsletters compared to 43% of healthcare marketers, and 26% of marketers use print for annual reporting compared to 36% in healthcare. When it comes to using blogs, 74% of all marketers use blogs compared to only 58% in the healthcare industry. The situation is similar for social networks, with an interesting exception – 71% of healthcare marketers make use of YouTube, more than the average of 63%. This is likely because healthcare professionals use YouTube to televise procedures and interview doctors.
By now marketers should be accustomed to using their own creative content. However, focusing on owned assets like a website and email won’t move the needle enough to impact the bottom line. As a result, healthcare marketers are integrating new content (in the form or “advertorials” or “native” content). This in turn is developed alongside a long-term SEO strategy.
Native advertising distributes “sponsored” content on relevant pages, delivering relevant content to the right audience in a way that is non-intrusive and integrates with the user experience.
Native Content often involves use of product/service reviews and endorsements. It is important to include proper disclosures when using native content. The FTC will initiate enforcement actions against marketers that deceive consumers.
In the Matter of Son Le and Bao Le, the FTC charged that the two brothers deceived consumers by directing them to review websites that claimed to be independent but were not, and by failing to disclose that one of the brothers posted online product endorsements without disclosing his financial interest in the sale of the products.
My readers know that I am always following developments in and around copyright law and the many ways that developing technology is challenging existing legal structures. [See Here] That’s why I was shocked when the following tweet came across my Twitter feed:
For the uninitiated, Instagram is “a way to share your life through pictures” captured on a mobile phone, often using a “filter” to transform the image. In other words, Instagram is about sharing content that one creates. Under U.S. law, the author (creator) is the copyright owner.
Copyright protects works of creative artistic expression such photographs, and importantly, gives the owner the exclusive rights to reproduce, distribute, publicly display, publicly perform, and modify a work for a certain period of time.
My gut reaction was to think that New York artist Richard Prince’s canvases featuring other people’s Instagram photos is a clear case of copyright infringement. To paint a complete picture (pun intended), it must be noted that Prince has added a short message posted as a comment below what is otherwise just a screen shot of the original image.
However, as many legal pundits have commented, the situation may be more complicated. The is a good example of the new legal issues that our culture of mash-ups and remixes have created. The internet is awash with altered, reposted, and aggregated media like text, music, and video. Sophisticated, ubiquitous and surprisingly simple tools pervade a growing range of Internet-based platforms turning amateurs into auteurs. Without doubt these platforms have spawned a huge wave of creativity — but they also raise difficult questions about attribution and ownership.
It is not surprising that Prince is unabashed and unreserved in his appropriation of other’s photographs. This is not the first time Prince has landed in the legal cross-hairs for appropriating another’s art. In the landmark 2013 copyright case of Cariou v. Prince, Prince prevailed after being sued by French photographer Patrick Cariou. That lawsuit concerned Prince’s 2008 “Canal Zone,” a series of paintings that incorporated photographs by from Cariou’s 2000 book Yes, Rasta.
That case turned on an increasingly criticized formulation of the “fair use” doctrine, the “transformative use” test as applied by the U.S. 2d Circuit. “Transformative use” is not one of the four enumerated fair use factors. Rather, it is simply one aspect of the first fair use factor, which looks to the “purpose and character” of the use. The future of the Cariou “transformative use” test was cast in doubt by the 7th Circuit’s withering criticism of its application in the recent case of Kienitz v. Sconnie Nation .
Whether Prince’s “remix” works are “fair use” or little more than theft may depend on how the 2d Circuit chooses to apply the “fair use” test, should it come to that, given the 7th Circuit’s thorough criticism of the 2d Circuit’s previous application.
Media Creation & Consumption is Challenging Traditional Legal Notions.
At a time when #media creation & consumption has transformed, two recent cases, both involving Fox News Network on opposite sides of the “fair use” defense to copyright infringement, highlights the evolving and dynamic legal challenges facing business and content creators. In each case, Fox News loses on Summary Judgment.
Photographs, Fair Use & Social Media
The first case, North Jersey Media Group, Inc. v. Jeanine Pirro and Fox News Network, LLC, involves what many recognize as the “now iconic photograph of the firefighters raising the American flag on the ruins of the World Trade Center on September 11, 2001.” The photograph – which bears a striking resemblance to Joe Rosenthal’s World War II photograph of the Iwo Jima flag-raising – has become a similarly striking symbol of American patriotism.
That similarity was not lost on a production assistant for a Fox News program “Justice with Judge Jeanine” who posted the two images, unaltered, on the show’s Facebook Page, along with the phrase “#neverforget,” allegedly to commemorate the twelfth anniversary of the attack.
The case is noteworthy for its analysis of the “fair use” defense in a social media context. While the Copyright Act grants authors certain exclusive rights, including the rights to reproduce the copyrighted work and to distribute those copies to the public (17 U.S.C. § 106(1), (3)) one often quoted and widely misunderstood limit to those rights is the doctrine of “fair use,” which allows the public to draw upon copyrighted materials without the permission of the copyright holder in certain circumstances. The fair use doctrine is an after-the-fact defense to infringement, not a pre-emptive justification to use another’s work without permission.
Educated in journalism and media studies, the production assistant acknowledged that she understood a copyright to be something that is owned by someone else although she had no training in copyright law either in college or during her tenure at Fox News. She had been working at Fox News for approximately three years, had previously sought legal advice regarding use of photographs on the broadcast, but never in connection with posting images to the program’s Facebook page.
The key take-away for businesses and digital marketers alike is the need for vigilance when using third-party content on social media. Employee education and training on what copyright protects, what it doesn’t, and how it works may help prevent your business form facing a similar situation.
Media Monitoring, Digital Content & Copyright Fair Use
The second case, Fox News Network, LLC v. TVEyes, Inc., involves a company that monitors and records all broadcasts by more than 1,400 television and radio stations twenty-four hours per day, seven days per week. This content is indexed and organized in a searchable database that allows subscribers to search terms, determine when, where, and how those search terms have been used, and obtain transcripts and video clips of the portions of the television show that used the search term.
Fox News Network, LLC sued to enjoin TVEyes from copying and distributing clips of Fox News programs. TVEyes asserted that its system and services are permitted under the doctrine of “fair use.”
The court found that TVEyes service was a fair use. Unlike other services that simply “crawl” the Internet, culling existing content available to anyone willing to perform enough searches to gather it, the indexing and excerpting of news articles, where the printed word conveys the same meaning no matter the forum or medium in which it is viewed, the service provided by TVEyes is transformative. By indexing and excerpting all content appearing in television, every hour of the day and every day of the week, month, and year, TVEyes provides a service that no content provider provides. Subscribers to TVEyes gain access, not only to the news that is presented, but to the presentations themselves, as colored, processed, and criticized by commentators, and as abridged, modified, and enlarged by news broadcasts.
The key take away for technology companies that rely on content is what the court says about features of the Services (as opposed to the technology itself, e.g. the software/platform): the issue of fair use is for the full extent of the service, TVEyes provides features that allow subscribers to save, archive, download, email, and share clips of Fox News’ television programs. The parties have not presented sufficient evidence showing that these features either are integral to the transformative purpose of indexing and providing clips and snippets of transcript to subscribers, or threatening to Fox News’ derivative businesses.”
In other words, evidence that certain features are essential to the use of a service, may be sufficient to show how the features (service) exist above- and-beyond what stale or static content can show.
You Don’t Have to Muddle Through
When it comes to understating evolving technology legal risks, your business can’t simply muddle through. The professionals at the Adler Law Group can help you adopt conduct risk assessments, provide employee training and methodologies for approaching these challenges by setting objectives, determining scope, allocating resources, and developing practices that will efficiently and effective manage risks, while keeping pace with the business.
One of the most important tools to protect your business – your ideas, customer relationships and talent pool – is your written contract. A solid contract is the foundation for a reliable relationship for you, your customers and your employees. More importantly, it helps to prevent misunderstandings and false expectations that can lead to a breakdown in your customer relationship, jeopardize the project and result in litigation.
Many companies start with a model or “form” contract adapted from forms available online or drafted when the business first started. As businesses develop over time, you may have revised your contracts, adding a little here, removing a little there. Maybe you read an article about an important case in your industry and decided to add some text from the contract discussed in the court’s legal opinion. In many cases, over time, the agreements become “Franken-contracts” an odd amalgamation of trade lingo, inconsistent terms and even contradictory conditions. At best these are ambiguous and confusing to read. At worst, they become unenforceable.
At some point, you should review, revise and generally “tighten” existing contracts. You should have your lawyer review them to make sure that there are no mistakes, ambiguities or omissions that could cost you or your customers. I urge clients to have their contract forms reviewed on an annual basis. Depending on changes in the law, changes in the industry or changes in your own business, this process should only take a few hours.
The following are six things to consider as you review your existing contract forms and business practices.
First, are you using a written contract? Simply having a written agreement in place will help prevent the often difficult, time-consuming and expensive dispute that comes down to a “he said / she said” situation.
Second, make sure that the key terms of your contract are consistent and understandable. Pricing and payment terms, clear descriptions of the services to be performed or the goods to be delivered, as well as due dates and acceptance criteria will go a long way toward preventing breach of contract claims. More importantly, ambiguous and internally-contradictory terms may expose you to fraud claims or claims under an unfair business practices act. These types of claims are typically much more difficult and more expensive to defend against.
Third, create a mechanism for changes in your contract. Circumstances change. When they do, make sure that you document them and that your customer initials and dates any additions or changes to the contract after it is signed.
Fourth, don’t overlook intellectual property (“IP”) rights, Many business relationships involve collaborative sharing or development of knowledge, skills and protectable IP assets such as copyrights, trademarks, patents and trade secrets. Intangible assets are often the most important drivers of revenue creation and value. Overlooking creation, ownership and control of IP rights may result in the loss of these assets.
Fifth, ensure that your contracts are up-to-date with respect to local laws and industry regulations. Recent developments in technology, e.g., BYOD, Social Media, Mobile commerce, and online privacy had produced a raft of state, federal and industry specific laws, rules and regulations. Do you regularly update your forms to make sure they comply with changes to local laws?
Sixth, understand your “escape” options. Not every relationship is meant to last forever. Your contracts should have clear and concise terms for ending the relationship such as failure to perform, failure to pay or adverse business conditions.
To find out more about how the Adler Law Group can help you tighten your contracts, or even draft new ones, contact us for a free, no-obligation consultation.
PRNewswire via COMTEX/ — MutualMind, an award-winning social media technology developer based in Dallas, Texas, announced an agreement today with LexisNexis, a leading provider of legal content and technology solutions.
While consumer brands have embraced Facebook as a key tool in building deeper customer engagement, the biggest social network largely remains terra incognita in the legal world. The sector has certainly harnessed professional networking sites.
Legal action could be taken against people in Bahrain, who incite violence and spread sectarianism on social media, said a top official. The initiative comes as a new code of honour for social media users is set to be launched by the Bahrain Bloc.
That’s but one of the many conclusions found in a comprehensive new survey — conducted in a partnership between PoliceOne and LexisNexis Risk Solutions — focused on the impact of social media on law enforcement in criminal investigations. Among the …
The State of Maryland already has passed a law forbidding employers from asking job candidates for their passwords to Facebook and other social media sites, and California is considering a similar law. 01fgSCREEN2.jpg View full size · The Society for …
With an understanding of some of the relevant issues, employers can implement meaningful and reasonable policies and guidelines for employees and respond appropriately and legally to social media issues that arise. Below are a few of the discrete issues …
The trick for us is trying to provide legally correct information, in such a way that is easy to understand, to the American public so that investors truly understand their options with retirement savings.” “Internet, the online experience and social media are the 21st Century.”
Below are methodologies and metrics for determining the ROI of these specific social media use cases. The metrics roll up to three major categories of benefits: revenue impact, operational efficiencies, and legal and compliance risk avoidance.
David M. Adler, Esq. is an attorney, author, educator, entrepreneur and partner with Leavens, Strand, Glover & Adler, LLC, a boutique law firm in Chicago, Illinois created with a specific mission: provide businesses with a competitive advantage by enabling them to leverage their intangible assets and creative content in order to drive innovation and increase overall business value.
We meet this challenge by providing legal counsel on issues related to creation, protection and commercialization of intangible assets, our comprehensive understating of the relevant law, our team of seasoned professionals and our client service philosophy.
Into the data jungle – in association with Huron Legal
Technological developments such as cloud computing, social networking and mobile apps mean EU law is no longer fit for purpose. The EU claims current laws often conflict and cost businesses a total of nearly £2bn a year.
Saudi Arabia considers law against insulting Islam
Bangladesh News 24 hours
JEDDAH, Saudi Arabia, July 16 (bdnews24.com/Reuters) – Saudi Arabia is studying new regulations to criminalise insulting Islam, including in social media, and the law could carry heavy penalties, a Saudi paper said on Sunday.
Mind the missteps in online job dance
With some background check firms specializing in social media searches (U.S.-based Social Intelligence Corp. for one), how do third-party recruiters use social media when screening or finding clients for law firms in Canada?
10 Tactics for Integrating Photographs into Content Marketing
Business 2 Community
Acquire digital rights for images. Remember when using images, especially photographs, your legal team is your best friend. Ensure that you’ve got the right to use the photos by incorporating outtakes and additional shots for social media.
Reasonable Expectations of Privacy in the Digital Age
Mondaq News Alerts (registration)
In this digital age of smart phones, global positioning systems, cloud computing, and social networking, determining what constitutes private information and what lengths our legal system will go to protect it is increasingly challenging.
As our lives have become more digitally enmeshed with content, immersive entertainment and devices, the economic bargain that makes it possible has gone largely unnoticed. Simply put, the collection, analysis and sharing of personal data is driving the digital economy. Mobile applications (Apps), digital content and entertainment – from TV shows to games – are available for “free” but subsidized by income from online ads that are customized using data about customers. Vendors, advertisers and platforms compete for “eyeballs” based, in part, on the quality of the information they possess about users to whom the ads are targeted.
Across this interconnected landscape of users, content providers and devices, the issue of online privacy has become a major talking point for app developers, marketers, consumers and legislators. Recently, a wide range of stakeholders, from large institutions to smaller developers, have been accused of mishandling personal data. As the volume of public debate has increased, legislators have introduced a raft privacy initiatives. The Obama administration has called for a Privacy Bill of Rights, an industry consortium of leading web sites and search engines has proposed its own privacy best practices and the Electronic Frontier Foundation has published a consumer-oriented Mobile User Privacy Bill of Rights.
Part 1 of this article looks at several recent and high-profile revelations about how personal information is collected and used, often without the user’s knowledge and consent. Part 2 discusses the legal risks faced by vendors that don’t take adequate precautions to protect consumer privacy and Part 3 concludes with strategies and tactics that help leverage the power of personalization while avoiding the pitfalls of privacy and data security.
1. The current state of information gathering
The scope of personal information gathered is unprecedented and largely unknown. For years, “free” web-based content has been available because of the implicit compromise between content providers and content consumers. Advances in technology have made it easier to track a user’s web browsing habits, mobile browsing habits, and even real-time geospatial location (check in apps and GPS). In the last few months, we have learned that some apps not only gather this mostly non-personally-identifiable data, but also upload a user’s address book contacts and even photos.
On Wednesday Feb. 2012, software Developer Arun Thampi “outed” Path, the purveyor of a self-titled journaling app, for sending users’ address book contents to the company. Path lets users share what they’re doing with a select group of friends and gives users the option to find friends on the app through contacts or other social networks. Thampi disclosed the clandestine data transfer in a blog post after discovering that his phone’s entire address book, including full names and e-mail addresses, was being sent to Path without his explicit consent. According to Path, this data was necessary to in order to quickly notify users when people they know join Path.
Not too long ago, Google earned itself a similar PR (and legal) black eye when it launched its social network, Google Buzz, in 2010 through its Gmail web-based email product. At launch, users were not informed that the identity of individuals they emailed most frequently would be made public by default. Google Buzz automatically disclosed the email addresses of a user’s contacts by default. Google settled with the FTC over allegations that Google used deceptive practices and violated its own privacy policies.
On Feb 17 2012, WSJ reported that Google Inc. and other advertising companies have been bypassing the privacy settings of millions of people using Apple Inc.’s Web browser on their iPhones and computers—tracking the Web-browsing habits of people who intended for that kind of monitoring to be blocked. The companies used special computer code that tricks Apple’s Safari Web-browsing software into letting them monitor many users. Safari, the most widely used browser on mobile devices, is designed to block such tracking by default.
A major topic for discussion just this week is the “Target Snafu.” As originally reported in the New York Times, Target used customer data and predictive analytics to determine that one of their customers was pregnant, and even her specific trimester. The girl’s father learned of the pregnancy when the retailer emailed her promotional material and coupons.
It used to take days or even weeks to gather, synthesize and extrapolate data about a customer’s buying habits and receptiveness to particular products or services. Now it takes milliseconds. A targeted ad can be sourced and served in the time it takes to hit “refresh” on a web browser. Companies are using massive amounts of data to predict what their customers are going to want next. More importantly, gathering that data is getting easier, cheaper and more ubiquitous as the source of that data moves from the desktop to mobile devices.